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Refund and Returns Policy

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Return & Refund Policy

Last Updated: 2026

At Prime Ink Prints, we want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

By using our website, you agree to the practices described in this Privacy Policy.

1. Returns Eligibility

We accept returns under the following conditions:

  • Items must be unused, unopened, and in original packaging
  • Return requests must be submitted within 0 days of the delivery date
  • Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used, opened, or damaged items (unless defective)
  • Items returned after the 30-day return window
  • Clearance or final sale items (if applicable)

3. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Provide your order number and clear photos of the issue. We will arrange a replacement or refund at no additional cost.

4. Return Process

To initiate a return:

  • Contact us through the Prime Ink Prints website with your order details
  • If approved, you will receive return instructions
  • Ship the item back following the provided instructions

Customers are responsible for return shipping costs, except in cases of damaged or incorrect items.

5. Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be issued to the original payment method
  • Refunds are typically processed within 5–10 business days
  • Original shipping fees are non-refundable, unless the return is due to our error

Please note that it may take additional time for your bank or payment provider to post the refund.

6. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

7. Cancellations

Orders may be canceled only if they have not yet shipped. Once an order has shipped, it cannot be canceled and must follow the return process instead

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us through the Prime Ink Prints website, and we’ll be happy to help.